The catch-all trigger gives you another, more automated, option for responding to customers. An easy solution to guide your customers to find what they are looking for.

The catch-all trigger will trigger a flow for all incoming messages (that don’t already trigger a different flow). Kinda like the Out of Office feature you already know, but now you have the option to build out out a flow.

For example, trigger a catch-all flow that triages service requests before asking your customer to reach out to support.

To use the new catch-all trigger;

  1. Build your flow. Here’s a template to get you started ⬇️

https://www.figma.com/embed?embed_host=notion&url=https%3A%2F%2Fwww.figma.com%2Ffile%2FIaxDY1ZQs1M2mzwdCA0Yn7%2FFlow-templates%3Ftype%3Ddesign%26node-id%3D511-323%26mode%3Ddesign

  1. Disable your OOO configuration via Settings → Configurations → Out of office

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  1. Go to Journeys → Settings → Triggers and select your flow (make sure you’re using a flow you’re not using anywhere else)

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The flow will now be triggered with every message outside of typical flow triggers.