Key changes for existing clients
Critical changes, e.g., driven by pricing structure changes implemented by Meta in June ‘23.
- § 6 WhatsApp Terms:
- Changes:
- (2), (3) & (4): Links to latest Meta and WhatsApp T&Cs have been updated to reflect the name change from ‘Facebook’ to ‘Meta’.
- § 8 Fees:
- Changes:
- (7): Updated the definitions of conversation types due to WhatsApp pricing structure change (implemented by Meta in June ‘23) if fees in Commercial Agreement refer to the number of Outbound-Conversations or Inbound-Conversations.
- Outbound-Conversations: A conversation that initiates from a business including the Marketing-, Utility-, Authentication-Conversations defined by Meta (Link)
- Inbound-Conversations: A conversation that initiates in response to a user message including Service-Conversations defined by Meta (Link)
- Additions:
- (8): Added the definitions of conversation types based on Meta's / WhatsApp's conversation type definitions (Link) if fees in Commercial Agreement refer to Marketing-, Utility-, Authentication, or Service-Conversations.
- Previous § 8 (8) becomes § 8 (9).
Other changes
Minor changes and changes that benefit you as a client.
- § 5 Obligations of the Client:
- Changes:
- (16): Testimonials should only be provided upon request and are not required per default. Format of the testimonial is not pre-defined anymore.
- (17): Reviews should only be written upon request and are not required per default.
- § 8 Fees:
- Changes:
- (2): Fees incurred are due 14 days after the invoice is issued and not immediately.
- § 14 Duration of the contract and amendment of the Terms & Conditions:
- Changes:
- (1): Changed to 'Unless otherwise agreed, term of the contract begins the latest with the admission of the Client to the Platform according to § 3.' The beginning of the term of the contract can but does not have to be determined in the commercial agreement.
- Overall:
- Changes:
- 'Facebook' replaced with 'Meta' if entity is meant in T&Cs to reflect correct name of the group.