—> Learn how to use templates and updates when chatting with users

Remember, your you can only freely chat with your user inside a 24h of them writing to you.

Free chat within 24h

You can send freely typed messages, templates and updates during this time

No free chat outside 24h

You can only send updates to re-start the conversation

Sending templates

Streamline your customer service by sending templates for frequently used responses when chatting.

Sending a template from chat:

🍒To create templates with CTA Button, you also need to use an Update and get it approved by meta

See below how to create templates ⬇

Sending updates

Re-start a conversation outside the 24h service support window

⚠The customer has to reply to chat freely. If individual support is needed, it is recommended to include a question in the update that incentivizes a reply (”Do you still need help”). Once replied to by the user, you can reply to the individual question

Create templates & updates