—> Learn where and how to organize what chats show up in your conversation feed

Reminder:

• New incoming messages have a “open” state by default

• Campaign sendouts do not change the state of conversations

  **(**full guide Organizing your chats )

“State” of chats during/after completing flows

For journeys and smart updates you can individually change the impact on the visibility of chats. There are generally two options:

A: starting the flow should “open” the chat and make it appear at the top of your conversation feed

B: chats completing the flow remain closed (if they were before)

How to edit visibility for specific flows:

How to edit visibility for smart updates: