Add images, videos, voice notes and even pdfs to your campaign. Plus, format your text.

🔎 Looking for something specific? Use the Search (top left) or hit ⌘/ctrl + K

Contents:

Page navigation:

⬅️ Home

• Chat-ins
• Campaigns
• Journeys
• Audiences
• Conversations
• Tracking & analytics
• Integrations
• Settings

Expert guides ➡️

Text

<aside> 💡 You always need to have content in the main text field. Header/footer is optional

</aside>

• Format body text with:
  • Bold
  • Italics
  • Strikethrough
• Header (optional) is always bold
• Footer (optional) is grey

Text variables

• Personalize the message for each recipient with WhatsApp variables like preferred name, first name or last name
• Use Custom properties (like favourite pet or other preferences) as variables too

CTA button

<aside> 💡 You can’t use emojis in buttons.

</aside>

• UTM parameters are added to any link automatically
• All links are then shortened and displayed to users comparable to this *https://chls.to/mBh6hF34*

Coupon code

<aside> 💡 When tapped, the button copies the code to the customer’s clipboard. Use it in combination with a CTA button to make it easier to shop

</aside>

• The coupon code is restricted to 15 characters
• For coupon codes longer than 15 characters, add it to the body of the message or create a special UTM link for the button

<aside> 💡 Make sure you add the coupon code to “Track revenue using coupon code” and the button to correctly attribute the revenue in analytics.

</aside>

Reply buttons

Image

Video

PDF

Audio (e.g. voice note)