The newsletter popup is designed to appear after a set time on your store front. It’s automatically added and no further setup is necessary from the store side.
1. Configure the widget
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✋ You first need to set-up a Message opt-in that the subscriber will be assigned to when they opt-in via the thank you page.
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- Once you’ve created a Message opt-in, go to Automations → Newsletter Pop-up
- Make sure your store is selected
- Select the Message opt-in you created before getting started. Another window will open.
- Make sure Enabled is toggled ON
- Time when the pop-up will appear by adjusting the Delay pop-up by seconds
- Adjust the Title, Description and CTA button
- Enter your WhatsApp business number (that’s assigned to this charles instance)
- Add the Chat-in message → this is the message that’s pre-filled in WhatsApp when the visitor clicks the CTA
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💡 Connect an ‣ that’s triggered by the Chat-in message (see below)
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Select Save

2. Connect an opt-in flow
Creating an opt-in flow.mp4
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