Use an automatic Out of Office (OOO) reply to let customers know you aren’t available to respond right now.

There are 3 steps to configuring and using an OOO message. They are:

Let’s go 🚀

Creating the message template in Studio

To prepare the message your customers will recieve when you’re OOO;

  1. Go to Studio > New Template
  2. Give the template a name and add it to a Category. Next:

OOO_1_v1.png

  1. The template type is Service Template > Create
  2. Add your desired text, media, etc. (as you would when building a campaign) > Save:

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The template is now ready to be using within the OOO message ⬇️