for the Provision of charles Conversational Commerce Platform last updated on February 16, 2024

Introduction

At charles, we believe protecting Personal Data is paramount, which is why we comply with strictest data protection laws including the General Data Protection Regulation (GDPR) and the content of this data privacy notice (the “User Privacy Notice”) when we process data of our Client’s Authorized Users registered with our Platform (the “Platform Users” or “You”). In this User Privacy Notice, we describe how we collect, use, process and retain your Personal Data when you interact with our Platform and related Support and Success Services. It goes without saying that we will never sell or even pass on your Personal Data or any information derived from it (the “Platform User Data”) to any third parties apart from providing it to our carefully selected service providers as listed in this User Privacy Notice.

1. Data Controller and Contact Details

The Data Controller for your Personal Data is:

Charles GmbH

Gartenstraße 86-87

10115 Berlin

Germany

Email: [email protected]

Managing Director(s): Andreas Tussing, Artjem Weissbeck

You can reach our Data Protection Team directly for any questions or inquiries or exercise any of your rights as a data subject by contacting [email protected] or by using our digital reporting channel https://charles.reporting-channel.com.

1. Categories of Personal Data we process

As Platform Operator, we process the following categories of Personal Data from our Platform Users:

• Identity Data (User Credentials): We collect names, business emails, usernames, or similar identifiers, primarily to establish your account as an Authorized User on our Platform.
• Business Contact Data: Your email and further contact details such as telephone numbers, and postal addresses are necessary for us to communicate with you effectively, such as for providing you with our Platform related Support or Success Services.
• Professional Data: We may from time to time collect information about your job title and professional background that helps us tailor our Platform and related Success Services to suit your professional needs.
• Usage Data: We process information on how you interact with our Platform including login and logoff times, which features you use and related productivity and performance metrics mainly for reasons of data security and providing our Support and Success Services to you.
• Technical Data: For ensuring Platform functionality and security, we collect information about your operating system, device and browser, but not your location.
• Communication Data: We keep records of our communications with you, whether through emails, chats, or Support Tickets, to provide our Support and Success Services and resolve any issues you may encounter or which we detect efficiently.
• Surveys and feedback: If you participate, we may review your feedback or survey results provided to us voluntarily.

Wherever operationally feasible, we will anonymize or pseudonymize your Personal Data, in particular Contact Data or Usage Data, to minimize the privacy impact of our Processing of your Personal Data. To some extent, we may rely on aggregated or otherwise effectively anonymized Platform User Data (which does not allow to identify you individually) for the purpose of providing both Support and Success Services efficiently including needs-based designing, developing and further optimizing the Platform and related Services in line with the Client Terms and Terms of Use.