From the canvas, select Send update
Select Create Template:
When creating an update template, you can add the following elements:
The Send update node lets you send update template message.
Similar to the Send message node, they can be sent outside the 24hr window and can use CTA buttons (which let you track customer actions with the help of UTM parameters).
<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/745f8784-f3ef-41bb-be1d-543c2b4e3c43/bb20e0cb-4c1b-436e-9412-b0048dab9109/typie_tip.png" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/745f8784-f3ef-41bb-be1d-543c2b4e3c43/bb20e0cb-4c1b-436e-9412-b0048dab9109/typie_tip.png" width="40px" /> Typie’s tip: If your flow includes a long delay of 24hr + (e.g. post-purchase flows), the first message after this delay needs to be an Update template.
</aside>
There are 2 ways to configure an update template in Journeys:
From the canvas, select Send update
Select Create Template:
When creating an update template, you can add the following elements:
