The Keyword Match triggers a flow if a contact messages the business with a message that contains one of the defined keywords.
<aside> ⚠️ Only single words are not case sensitive. If there’s a phrase as the keyword, we match the entire phrase.
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To trigger this flow, there can be a combination of upper and lower case but must be the entire keyword. So, ‘heLLO’, ‘How Are You’ or ‘HIII’ will trigger this flow.
<aside> ⚠️ Emojis need to be added accordingly (as in the exact match case). If they are missing or added, the flow will not be triggered. If one space is added before or after the keyword, the flow will still trigger. More than one space means the flow will not trigger.
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The Exact Match triggers a flow if a contact messages the business with the exact message defined in the settings.
<aside> ⚠️ Upper and lower case, punctuation, spaces and emojis (even skin color!) are taken into consideration.
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To trigger this flow, 📱TriGGer!🎾 needs to be messaged.
This flow can be manually triggered from the Conversations page.
Click the Journeys icon in the phone screen, select the flow and hit enter.
<aside> ⚠️ For conversations not within the 24hr window, this trigger requires an Update nodes as the first message.
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