Automatically re-engage unresponsive customers with a different flow path – keeping your customers chatting while increasing your flow completion rate.
Now, when a customer doesn’t respond to quick reply buttons or list messages within a defined timeframe, you can funnel them into a different flow path and stay within the WhatsApp 24-hour window.
To access this setting, go to your Message or Update nodes and add a Reply button or List > Advanced Settings > Reply button settings:
Opt-outs are now shown in the Contacts table to help you analyze opt-out activity over a certain time period.
We’ve also added a filter for opt-outs to help you drill down even further.