Published: 24 August 2023

Contents:

The new Journeys setting keeps your flows GDPR-compliant

Now you can set a flow to stop automatically when a customer opts out. This is helpful for flows with a long pause (using a Wait node), like post-purchase flows, to stay GDPR-compliant.

By default, the setting is switched on for new and existing flows.

To access the setting, go to ⋯ > Settings > Feed:

stop flow when opt out.mov

Dive deeper into performance with updated Analytics

Agent activity table

The new Conversation analytics dashboard gives you a snapshot of your agent activity to help you stay on top of agent performance.

To access the Conversations analytics dashboard, go to Analytics > Conversations analytics.