Remind customers to restock on beauty, pet food and more with automatic reminders set at intervals of your choosing. Personalize with dynamic content – like their pet’s name, bought product and more.

Build the campaign

1. Create the campaign message and add a coupon code

   <aside> 💡 Make sure the coupon code is set to be used only once per contact in your shop system

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2. Build your campaign audience;

   <aside> 💡 Tip: build your audience as a segment in Audiences so that you can make changes as needed (if you make it directly in the campaign you’ll have to stop the campaign to create a new one)

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3. Contact has opt-in has last activity

4. Contact has bought a product at least once at least 90 days ago where product name is {{your product}}

5. Contact has not bought a product at least once in the last 90 days where product name is {{your product}}

6. Contact has not received a campaign at least once in the last 90 days where the campaign name is {{name_of_your_campaign}}

   <aside> ⚠️ This rule is crucial and will stop the same contact receiving your win-back campaign more than once a year. If you can’t see your win-back campaign under the campaign name filter, save it and edit it again.

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7. Test the campaign

<aside> ⚠️ 💡 Remember: You’ll need to wait about 10 minutes for your message template to be approved by WhatsApp before testing and publishing will work.

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1. Under Publish options, select Recurring schedule:

1. Set the campaign to repeat every day at the preferred time

   <aside> 💡 The starts on time is the time the campaign will be sent every day. For example; if the campaign is set to start on 5 March 2024 at 11:30am, all proceeding campaigns will be sent at 11:30am.

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Analyzing the campaign

To check how your recurring campaign is performing;

1. In the Campaign dashboard, go to the Recurring tab and select the campaign:

Here you can check the engagement metrics, as well as the generated revenue: