Similar to the Send message node, they can be sent outside the 24hr window and can use CTA buttons (which let you track customer actions with the help of UTM parameters).

<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/745f8784-f3ef-41bb-be1d-543c2b4e3c43/bb20e0cb-4c1b-436e-9412-b0048dab9109/typie_tip.png" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/745f8784-f3ef-41bb-be1d-543c2b4e3c43/bb20e0cb-4c1b-436e-9412-b0048dab9109/typie_tip.png" width="40px" /> Typie’s tip: If your flow includes a long delay of 24hr + (e.g. post-purchase flows), the first message after this delay needs to be an Update template.

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There are 2 ways to configure an update template in Journeys:

Creating an update from scratch

1. From the canvas, select Send update

2. Select Create Template:

   

3. When creating an update template, you can add the following elements:

• Text (header, body, footer)
  • Emoji
  • External variables – when using an external trigger such as Klaviyo, Shop system trigger
  • Custom variables – which are predefined in charles’ Settings > Custom properties
• Media
  • Photo, video, documents
• CTA button - send trackable links to your customers
• Discount code button - let your customers copy the discount code to the clipboard
• Quick reply buttons (QRB) - up to 3 reply buttons can be used
  • From the settings, the customer response can be stored as a contact property (email) or an existing custom property
• Lists - maximum of 10 items

<aside> 💡 Check out Message template formats for correct image dimensions, file sizes and more…

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