When customers contact you for the first time on WhatsApp, it’s crucial for you to use this opportunity to collect as much info as possible. Learn how you can store these responses.

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As your subscribers opt-in, you can use this opportunity to collect preferences about messaging, collect personal information and ask any questions that’ll help you segment your audience for future campaigns.

There are 2 ways you can store this information:

Via tags

To store responses to quick reply buttons or lists:

1. Create a flow and add a Send message node
2. Add quick reply buttons or a list
3. Add a Manage tags node off each response

Now a tag will be applied to the contact’s profile once they answer.

Via custom properties

Watch

In our March Product Release webinar, Grace showed us how to store custom properties in Journeys.

https://www.veed.io/embed/5e64e028-87f7-4201-8dd5-612c9becbd92?watermark=0&color=&sharing=0&title=0

To store free-text responses (i.e. what your customer messages you back) like email;

1. Create a flow and add a Send message node
2. Click the node to Edit
3. Go to ⚙️ → Customer response settings ****and toggle ON Store customer response
4. Select Store in charles contact property and make sure Email is selected

Now the customer’s response will be store as a Custom properties

<aside> ⚠️ Note: The first response from your customer is stored (no matter the value) and the flow will only continue once your customer has responded.

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