Learn how to get started using Journeys to automate your WhatsApp marketing and service conversations.

Introduction

With Journeys, you can automate WhatsApp conversations and campaigns, while collecting more customer data.

<aside> 💡 Each automated WhatsApp conversation or campaign is called a flow.

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Journeys has 4 main sections:

  1. The overview page where you can check and categorize your flows
  2. The canvas where you actually build the flow
  3. The flow settings. See Flow settings
  4. The flow analytics

Let’s start with the overview page ⬇️

Overview page

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The overview lets you view your flows at a glance.

  1. Create a new flow here
  2. Search for your flow by flow name
  3. Filter by trigger type, status or editor
  4. Choose card view or table view
  5. Create a new category (think of it like a folder). Assign a flow to a category by dragging the card inside or via the 3 dot menu on the flows

Canvas

Getting started _ Introduction _ Canvas.png

Start building your flow on the canvas.

  1. Add nodes via the menu
  2. Publish the flow
  3. Access the flow settings

See Navigate the flow canvas

What’s next?

Build many types of flows by using the different flow triggers. For example, keyword or message triggers can be used to trigger opt-in flows or connect your shop system and trigger a flow based on events like order confirmed, parcel sent or tracking URL changed.

Check out the different flow triggers here Trigger

<aside> 💡 Need inspo? Check out how our clients build opt-in, retention and revenue flows here: Inspiration

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