Welcome to the Journeys product guides! Journeys is our no-code automation tool enabling you to build conversational flows and automate processes.

<aside> ⚠️ Public Beta At this moment, Journeys does not come at an extra cost and will always be included in the base plan with basic functionality.

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Getting started

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An intro to Journeys

This guide walks you through the first steps and explains the core principles of Journeys to get you started in no time!


Getting Started

Overview

Flow settings

Navigating the canvas

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Collecting opt-ins

A core use of automated flows is to collect (double) opt-ins upon user sign-up. Learn how to set up your opt-in flows


Opt-in flow overview

Step 1/3: Create opt-in tag

Step 2/3: Trigger opt-in flow

Step 3/3: Use opt-in node

In-depth guides

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Nodes and analytics

Read about all the different node types you can use in Journeys, node-level analytics and what they tell you


Node Glossary

Condition node

HTTP Node

Incoming webhook

Outgoing webhook node

Connect Klaviyo Flows & charles Journeys

Flow triggers

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Flow Templates

In this section, we provide you with flow templates that shall serve as a rough structure that you can put your own twist on.


Post-purchase flow

Storing responses of your customers

Global opt-out

Opt-in collection flow

Send update node

Random split node

Dynamic CTA buttons

Flow, Node & Revenue Analytics

Feedback?

<aside> 💛 Questions or feedback? Send us a message at tech@hello-charles.com, approach your customer success manager or simply fill out this form. We are always happy to help! 💛

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